Logs

In case of malfunction of Comarch Auto Update application and errors encountered during installation and upgrade of components, add-ons and quick fixes, it may be necessary to verify the application log files. To view the logs, in the main menu, select the [Logs] button in the ribbon.

Log window

The window is composed into two tabs:

  • Logs – entries concerning locally installed Comarch Auto Update application
  • Remote Events – entries concerning remote communication between the parent agent and child agents

In addition, to filter selected entries by a specified time range, you need to complete the Date From and Date To fields below the ribbon and select the [Filter] button.

Log files are physically saved in the default location: C:\Program Files (x86)\Comarch Auto Update\logs\.

Logs in the folder are .txt files with dates as file names – these are the interface (UI) logs. They provide information about actions of individual users, installation progress as well as any kinds of interface-related errors.

You can also find there Comarch Auto Update service logs. They are saved in the log.db file and provide information on:

  • communication between the application and Comarch servers,
  • communication with child agents,
  • communication with the parent agent (in the case of child agent),
  • progress of local and remote actions,
  • communication with RabbitMQ service

A recommended program to view the logs is DB browser for SQLite which can be downloaded from the publisher’s website: https://sqlitebrowser.org/.

Note
The cause of problems encountered during installation or upgrade of Comarch Auto Update can also be found in the setup wizard log files under C:\Retail\Comarch Auto Update\<version_number>.

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