Note
It is forbidden for the user to log in on a device and perform synchronization (e.g. for testing purposes) if that user is simultaneously working in a production environment on another device. Initiating synchronization on an empty mobile database will result in clearing relevant fields and mappings in Comarch ERP system, which will cause numerous problems in the operator’s production environment (problems with adding new customers, incorrect processing of orders).
Generating a new database on a device
In order to generate a database anew, it is necessary to:
- Delete a mobile database stored directly within the device’s internal memory (database name: db; the database can be divided into several files, e.g. data_c.db, data_c.db_shm, data_c.db-wal – all of them should be deleted). As soon as the mobile database is deleted, all data will be lost.
- Force the shutdown of Comarch Mobile application in the application management settings ([Force stop] option in app settings for Comarch Mobile)
- The shutdown may also be forced by reinstalling the application. To do so, it is necessary to run and install the Vendor.Core.apk file.
- Run Comarch Mobile application and perform the first synchronization