Users are working on terminals with Windows Server 2019/2022, the Terminal Services Easy Print application is used for printing, therefore, to have access to local printers, you must have the Remote Desktop Connection Client (RDP Client) version 7.0 or newer and Microsoft .NET Framework 3.5 SP1 installed working in the environment of the operating system from the Microsoft Windows family (Windows 10 or newer) with the current Windows updates provided by Microsoft installed. In addition, printers will seamlessly map when using the Comarch ERP Optima SaaS application, in the case of a browser, if the operating system is 64-bit, the browser must also work in this mode.

There are situations where, despite the visibility of a printer in Comarch ERP Optima, the printer does not work in MS Windows Server terminal services, because it is not adapted to it. This problem mainly affects GDI printers and multifunction devices.