Users are working on terminals with Windows Server 2019/2022, the Terminal Services Easy Print application is used for printing, therefore, to have access to local printers, you must have the Remote Desktop Connection Client (RDP Client) version 7.0 or newer and Microsoft .NET Framework 3.5 SP1 installed working in the environment of the operating system from the Microsoft Windows family (Windows 10 or newer) with the current Windows updates provided by Microsoft installed. In addition, printers will seamlessly map when using the Comarch ERP Optima SaaS application, in the case of a browser, if the operating system is 64-bit, the browser must also work in this mode.

There are situations where, despite the visibility of a printer in Comarch ERP Optima, the printer does not work in MS Windows Server terminal services, because it is not adapted to it. This problem mainly affects GDI printers and multifunction devices.

The Comarch ERP Optima CRM Plus module has a built-in e-mail client that can be used to send documents in electronic form directly from the Comarch ERP Optima program. The e-mail account should be set in the program configuration (Start tab> Configuration> Program branch> CRM> E-mail Accounts).

The possible ports for mail are: 110 and 995 for POP3; 25, 465 and 587 for SMTP; 143 and 993 for IMAP.

For text printouts to work in Comarch ERP Optima in the service model, it is necessary to upload the PrintTxt.exe application to the „C:\Windows\System32\” directory. The app file is available HERE. In addition, you must log in via the Comarch ERP Optima SaaS application. To print, select the Print preview option, which will launch the Notepad program on the user’s computer.

For the proper work of the Online Information window and the ability to download updates (e.g. declarations), it is necessary to enter the ID and PIN received in the activation e-mail for the Comarch ERP Optima configuration (Start> Configuration> Company> General> Parameters) . This applies to each company database separately.

As Comarch ERP Optima applications are made available to users via terminal services, some options of these programs are unavailable or do not work.

In particular, this applies to sending e-mail (except for the Mailbox as part of the CRM Plus module), making a phone call, browsing websites on the terminal and loading objects from the web (e.g. on the e-Store on Item tab, when inserting objects).

It is not possible to use Migrator and Data Collectors.

The limit for the size of binary data in a database is 2 GB. After exceeding 96% of the permissible limit, a warning will appear, and if necessary, contact Comarch to increase the limit with a fee. The size of the binary data can be checked:

– configuration database: Help> About tab;

– company database: Start > Configuration > Program > Utilities > Databases.

Requesting the addition of a database takes place from the level of the Comarch ERP Optima Chmura Standard web platform (https://www.online.comarch.pl/optima, Bazy danych – Dodaj tab). Using the web platform, it is possible to order a database deletion or generate a database backup to an account in the IBARD service (Bazy danych – Zarządzanie tab).

Access to databases is possible only with the Comarch ERP Optima program installed on dedicated Comarch servers. There is no other way to access the databases (e.g. directly from the Internet). It is also impossible to use any other applications on Terminal Services servers.

In the Comarch ERP Optima Chmura Standard service, the name of the database server should not be used in printouts, analyzes, filters, procedures, functions and SQL views.

No. In the Comarch ERP Optima Chmura Standard environment, you cannot install any additional applications.

Comarch ERP Optima SaaS application allows you to check the quality of your Internet connection. For this purpose, we recommend logging in to the application (although the test itself can be performed without logging in – it will be less reliable), and then enter the Other – Diagnostics menu:

A menu will appear in which you can perform two tests – ping and tracert.

First, we suggest pressing the Ping button, the information below should pop up (accept by clicking OK).

While the test is running, we suggest returning to the remote desktop (by clicking the Optima icon in the upper left corner). To make the test as reliable as possible, we recommend continuing to work in the program for 10 minutes. After this time, select the menu Other – Diagnostics again and select the Open results folder. The folder with the text document with today’s date should open – open it. The file contains lines where the most crucial are the response times marked as time=XXms. Working in the program will be comfortable when the times of each response are less than 50ms. If the Internet connection is poor quality, the document with the results may contain the following expressions: Request timed out, which means a loss of connection, which in practice makes loss of access to the remote desktop.

We suggest testing the packet route using WinMRT due to its greater functionality. The packed program can be downloaded via link: WinMTR

The program does not require installation, after starting it the following window will apear:

The program itself is easy to use, just enter the correct address in the Host field, and then press the Start button. Please perform the test on two addresses: gw1.online.comarch.pl and ts4.online.comarch.pl (you can run the program twice). The test will be reliable if it is performed for as long as possible (we recommend about an hour). Columns with Loss% and Avrg values must have sufficiently low values (for the first value close to 0, for the second less than 50). As in the previous case, you can send the test results to us for evaluation by pressing the Export TEXT button, saving the file on the disk, and then sending it via website asysta.comarch.pl or via mail optima.chmura@comarch.pl

No. You cannot install any additional fonts in the Comarch ERP Optima Chmura Standard environment due to the fact that all the programs we provide already have their appropriate fonts installed and that fonts sould be used while using our software.