Complaint list

On the POS workstation, it is possible to handle complaints. The application supports the following actions:

  • Receiving, accepting, rejecting, or closing a complaint
  • Verifying a complaint’s status

[Complaints] tile
In order to open the list of all complaints submitted on a given POS workstation, it is necessary to select the tile [Complaints] in the main menu.

Complaint list

The list presents the following columns:

  • Number
  • Customer
  • Created On
  • Date of Consideration
  • Status – available values include Confirmed, Canceled, Closed, Pending, and Completed
  • Complaint Status – available values include Accepted, Completed, Canceled, To Consider, Rejected

The upper part of the window contains the text filter field, enabling the user to search through the complaint list on the basis of a document’s system number.

Note
Depending on the setting of the parameter Method of Searching For Documents available in the configuration of the POS workstation in the ERP system, documents can be searched:

  • Locally in the POS workstation’s database
  • Both locally and in the ERP system

The list of search results may also be narrowed down with the use of the drop-down filters:

  • Status
  • Complaint Status
  • Date

On the complaint list, it is possible to perform the following actions:

  • Add a new SCL document with the button [Add]
  • Print a given SCL document with the button [Print]
  • Display the preview of a given SCL document
  • Close a given SCL document with the status Accepted or Rejected

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