Upon installing the Comarch ERP Standard BPM application, Problem Solver application becomes available. It is able to report the most frequent errors regarding the communication between a database and BPM or BPM services. Before starting work with the Problem Solver tool, it is necessary to make sure that the user logging-in to the application has system administration role (sysadmin) on SQL server.

The application can be started from the level of the main Comarch ERP Standard directory or by clicking on the first aid kit button, available in the Comarch ERP Standard BPM access window.

First two steps of work with the Problem Solver are very similar to those in BPM configuration tool – it is necessary to define database, SQL server and administrator’s account access data.

In Communication Recovery tab, with the use of [Fix Local Communication] button, it is possible to execute a script on a database, which recovers communication between BPM services and Comarch ERP Standard. In that window, it is also possible to delete messages blocking the functioning of the Service Broker service.

Option System Status Analysis detects known system errors which can be fixed automaticaly.