The complaints functionality envisages handling of the complaint process for items both purchased by customers (sales complaints) and purchased from vendors (purchase complaints).

Complaints can be created both for items of merchandise type and for services.

Functionalities relating to complaint handling, depending on a complaint type, are available from the level of tabs Sales/Purchase → Complaints.

The status of a complaint document depends on the stage of the complaint process. A document can assume one of the following statses – To consider, Accepted, Rejected, Processed.

Detailed description of functionalities related to complaints can be found in subcategory Complaints.