Voucher blockade

In the system, it is possible to block existing vouchers. Vouchers with the following statuses can be blocked:

  • Active
  • Received in Stock
  • Confirmed

To open the window of voucher blockade, it is necessary to open <<the list of vouchers>> and then, after marking a voucher, select [Block] button which is available in the main menu.

In the blockade window, there is a drop-down list with reasons of blockade defined in the system:

  • Promotion to higher program level
  • Unsubscription from the loyalty program
  • Transfer to another card on customer’s request
  • Lost card
  • Expiry
  • Duplicated voucher number
Voucher blockade window
Hint
The user can also define new voucher blockade reasons in generic directory CRM → Reason of Blocked Voucher.
Note
Voucher blockade is irreversible.

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